Category Archives: Troubleshooting

Breeze Booth, Breeze Booth Event Editor, Breeze Booth for iPad, Getting started, Troubleshooting

Syncing events with Dropbox – Breeze Booth for iPad (Beta Build 25)

How to use Dropbox to transfer new and updated events from the Event Editor  (on a Windows PC) to your iPads. This post includes a trouble shooting section.

Setting up Dropbox on your iPad

  • Install the official Dropbox app on your iPad (this can be downloaded from the Apple App Store).
  • Select Sign in to Dropbox in Breeze Booth for iPad’s app settings and authorize the app. This will create a “Breeze Booth for iPad” folder in your Dropbox “Apps” folder.

Copy the events on your PC to your Dropbox folder

You will need to copy your folder of events into the correct Dropbox folder to transfer them to the iPad.

Copy from C:\Users\yourname\Documents\Breeze Booth for iPad

Copying the whole Breeze Booth for iPad folder

to C:\Users\yourname\Dropbox\Apps


Dropbox folder structure for events

Note: When you sync the events using Dropbox on your iPad, the program will look for this folder. You must name it correctly, or the App will not find your events.

Note to advanced users: You can use tokens (including EventName) in your Dropbox folder naming. This post does not cover this.

Tell Breeze Booth for iPad to sync events using Dropbox

As there are several ways to sync events, you need to tell your iPad which to choose. In Breeze Booth for iPad go to Settings and select the Sync via Dropbox.

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Import the latest version of your events into Breeze Booth for iPad from Dropbox

You can choose whether to update (‘sync’) all your events at the same time, or update a single event. Updating all events is the best way to check everything on the iPad is up to date, but may be slower than updating a single event (especially if you have a poor Internet connection).

You can also update the event list before updating individual events.

Get the latest version of all your events

Get an updated list of events

Get the latest version of a single event

Once the event(s) have been updated, you are ready to run them

Concerned about guests getting access to your Dropbox files from the iPad?

Advanced users: Signing into the Dropbox App on an iPad and signing Breeze Booth for iPad into your Dropbox account are not the same. Once your events are set up correctly, you can secure your Dropbox account by:

either signing out from the Dropbox App and keeping Breeze Booth for iPad signed into Dropbox

or Deleting the Dropbox App from the iPad

Only delete the Dropbox App from the iPad when Breeze Booth for iPad is signed in to DropBox. If you sign Breeze Booth for iPad out from Dropbox, you  will need to reinstall the official Dropbox app before signing back in again.

You can also set an exit password to keep guests from accessing the Breeze Booth for iPad settings page

 Using an exit password to keep sticky fingered guests from  the Breeze Booth for iPad settings page

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Keep life simple when syncing with Dropbox

  • Do name your folders correctly
  • Do not uninstall Breeze Booth for iPad from your iPads
  • Do not delete the Breeze Booth for iPad folder in Dropbox

Stuck? Getting out of trouble

 

iPad App can’t find my new/updated events

Path not found errors occur when the App cannot find the event files. Causes:

  • Dropbox has not finished syncing the files to the iPad
  • Dropbox folders or files are not named correctly
Path not found: Event cannot be synced because of a folder or file naming error

iPad App will not sync using Dropbox

Error: not logged into Dropbox occurs if Breeze Booth for iPad is not signed into Dropbox

Unable to sync event because not logged into Dropbox

Check the iPad settings screen:

Sumary

This post explained how to transfer new and updated events from a PC to Breeze Booth for iPad using Dropbox. You will need a Dropbox account and an Internet connection for this to work.

© Breeze Systems 2019

Breeze Booth, DSLR Remote Pro, Troubleshooting

Where are the images from my event?

“Where are the images from my event? I am sure I saved them and have looked everywhere on the computer …..”

DSLR Remote Pro holds the key

Start DSLR Remote Pro, click on File then Preferences

Shows how to display existing preferences in Breee DSLR Remote Pro 3.11.3
Select File then Prefernces to show the DSLR Remote Pro prefernces screen (DSLR Remote Pro 3.11.3

This brings up the Preferences window, which tells you which folder images are saved in:

Breeze DSLR Remote Pro Prefernces screen (v.3.11.1)
The DSLR Remote Pro Preferences screen shows the folder where images are stored, and displays an  example image name

In this example the original photos are stored in a folder called C:\Users\sue\Documents\PhotoBoothImages\2018-09-06

Shows part of PhotoBooth Images folder with dated subfolders of images
PhotoBoothImages folder showing sub folder 2018-09-06 containing images taken on 6th September, 2018

Where are copies of prints, slideshow GIFs, green screen and other processed photos stored?

Usually you will find these in a sub folder of the main image folder, eg C:\Users\sue\Documents\PhotoBoothImages\2018-08-27\prints

DSLR Remote Pro gives you a huge amount of control over what  and where you save images. Advanced users often use tokens as part of their file naming.

Use the Output Settings window to check where to find still images and slideshow GIFs.

Output Settings

Click on Advanced Settings, then the  Output Options Settings… button  to reach this window:

Breeze DSLR Remote Pro 3.11.3 Output Settings screen
DSLR Remote Pro Output Settings screen (Breeze DSLR Remote Pro 3.11.3)

(1) Copies of each print are saved in a subfolder called Prints if Output is set to Save and print JPEG copy or JPEG copy only

(2) Copies of processed photos are saved in a subfolder called Processed. This includes images which have been rotated, cropped, digitally zoomed, green screened, converted to B&W, toned, had Instagram style filter applied or are post processed using Photoshop.

(3) If you select deletion of images which guests choose not to print, DSLR Remote Pro does delete them!

(4) Slideshow GIFs are either (a) stored in a sub folder called GIF or  (b) in the prints sub folder

Shows folder and subfolders for animated GIFs from event
(4a) Folder showing images taken on 2018-08-27. Original images (IMG_0001.JPG etc) are in the main folder, slideshow GIFs  in sub folder GIF, MP4 copies of the GIFs in sub folder MP4, print layouts in sub folder prints

Showing falternative file structure for slideshow GIF images from event
(4b) Here the slideshow GIFs are stored in the prints sub folder with the JPG print layouts (DLSR Remote Pro 3.11.3

How to create slideshow GIFs from photo strips

(5) Extra folder with copy of prints. Choose your own folder. If you leave this blank DSLR Remote Pro will create a subfolder called Copy

For more details see Output Settings and Animated GIFs in the program help files

Where are boomerang GIFs stored?

Boomerang GIFs are created from video, and are usually stored in either in (a) sub folder GIF or (b)  sub folder prints

(a) Folder showing images taken on 2018-08-27. Boomerang GIFs in sub folder GIF, MP4 copies of the GIFs in sub folder MP4. (DSLR Remote Pro 3.11.3)

(b) Here boomerang GIFs are stored in the prints sub folder (DLSR Remote Pro 3.11.3)

Look in the Animated GIF Settings (Video Booth Mode) window to check where to find your boomerang GIFs. Click on File, then Video Booth Settings, then select the Animated GIF settings button to access this window:-

The Animated GIF Animated GIF Settings (Video Booth Mode) window shows where boomerang GIFs are stored. Select File, then Video Booth Settings, then Animated GIF settings to reach this window (DSLR Remote Pro 3.11.3)

(6) Check to save PNG copies of live view image frames used to construct GIFS will be stored in sub-folder GIF_frames,

(7) Check to save boomerang GIFs in the prints sub folder

(8) Checked to create MP4 copies of boomerang GIFs

(9) MP4 copies of GIFs can be stored in sub folder MP4, subfolder prints or the same folder as the GIFs

For more detail see the  video booth section of the help files

Automating folder names for different events & using survey responses to group images into different folders

Learn how to use Breeze tokens to give meaningful names to folders and separate images into different folders during an event

Finally

I hope you have found those lost images by now. If not, do email me at support@breezesys.com !

Sue

© Breeze Systems 2018

Breeze Booth, DSLR Remote Pro, Quick Tips, Troubleshooting, Webcam Photobooth

Aargh! My booth has forgotten it’s settings

It’s great to hear that many more of you are using profiles. One common problem we come across runs something like this

I have been using profiles to do [… wonderful things I could never offer before]. Today I am running a different event, but whenever I start the program/each group of guests finish their session it goes back to the old settings. What is wrong?

When you use profiles you may have checked the boxes to load default profiles at start up/ after each session / when the program starts. You need to uncheck these boxes when you no longer want to use these proflies.

When you don’t want to use profiles for an event follow these steps:

DSLR Remote Pro

1. Start DSLR Remote Pro and select Advanced Settings

2.Go to the Profiles setting screen

3.Default loaded at startup and after each shooting sequence should be set to None

4. Load default profile when launching DSLR Remote Pro should be unchecked.

5&6.Remember to save your changes in both the Profiles screen and Advanced Settings

Webcam Photobooth

Click on File then Profiles settings to access the Profiles screen (Breeze Webcam Photobooth 2.4)

1.Start Webcam Photobooth and select Profile Settings…

Controlling whether profiles are loaded automatically in Breeze Webcam Photobooth 2.4

2.Set Default profile loaded at startup and after each shooting sequence to None

3.Click on OK to save your changes

Learn more about profiles

Getting started with profiles blog post

Using profiles with tokens

More on using profiles in DSLR Remote Pro

More on using profiles in Webcam Photobooth

 

DSLR Remote Pro, Troubleshooting

Auto focus blues & how to cure them

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Canon’s DSLR cameras can be set to auto focus (AF)  or manual focus (MF). The auto focus setting is very convenient for photo booth operators, but when the camera cannot find anything to focus on it will not take a photo.

This post has been written for DLSR Remote Pro 3.7.3

What can go wrong using auto focus?

You may notice a long pause before the camera takes  a photo. The focus motor whirrs and the camera lens moves as the camera tries to focus. Two different error messages may be displayed: ‘Unable to release shutter’ or ‘Unable to focus’.

Unable to release shutter

When setting up the booth the operator presses Release(F8)  or Preview (F9) to check camera operation. No photo is taken and this error message is displayed:

Error message for DSLR Remote Pro 3.7.3 displayed: Unable to release shutter. This may be because the AF was unable to lock
DSLR Remote Pro 3.7.3 ‘Unable to release shutter’ error message

Unable to focus

After the countdown there is a long pause before the camera takes  the first photo. The focus motor whirrs and the camera lens moves as the camera tries to focus. Eventually this message* is displayed:

DSLR Remote Pro 3.7.3 error message 'Unable to focus! If you are standing close to the camera please try moving back a bit. The booth will retake the photo in ... seconds...
DSLR Remote Pro 3.7.3 ‘Unable to focus!’ error message *

*Hint (localization) You can translate this message into your local language using the PhotoboothAfErrorMsg message in the configuration files

Why does this happen?

Usually the camera cannot focus because

  • there is not enough light
  • the booth is empty and has a plain background
  • guests are too close to the camera
  • the lens cap has not been removed

Autofocus works best with good lighting and guests positioned at the right distance from the camera. It may be improved by changing from a plain background. The most reliable solution is to switch the camera to manual focus.

How to make sure the camera will fire: Set the camera to manual focus

Exception : cameras with dual pixel AF. If your camera has dual pixel AF please see the Camera Settings section of the program help files. (At present the Canon EOS DSLR cameras with dual pixel AF are the Canon EOS 800D/Rebel T7i, 200D/Rebel SL2, 70D,  77D, 80D, 7D Mark II, 5D Mark IV and 6D Mark II*.)

*Support for the EOS 6D Mark II will be added to the next release of DSLR Remote Pro.

Simplest way to set the camera to manual focus

  1. Set the AF/MF switch on the camera lens to the MF (manual focus) position.
  2. Each time you set up the booth turn the focus ring on the camera lens until you see a sharp image on the PC live view display.

Photo of Canon REBEL T5 camera how how to switch between auto and manual focus
Canon REBEL T5 (1200D) showing AF/MF switch
Photo by Kārlis Dambrāns (edited to highlight AF MF switch)

Photo sourced from Flickr

Use the camera controls to set manual focus

Use the screen on the back of the camera to set the custom function “C.Fn IV: Operations/Others – Shutter/AE lock button” to “1:AE lock/AF” (refer to your camera manual if necessary).

Canon 200D camera display showing Customer Function IV
Customer function IV screen on Canon EOS 200D camera

This setting has the advantage that focus can still be adjusted remotely from the PC but auto focus won’t be used when taking a photo. The lens can be focused in fullscreen photobooth mode by typing Ctrl+A.

For more precise control of focus exit photobooth mode and type Ctrl+L to display the live view window. Then use the <<<, <<, <, >, >>, >> buttons or the mouse wheel to manually adjust the focus.

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Copyright Breeze Systems 2017