Category Archives: Troubleshooting

Breeze Booth, Troubleshooting

Email stopped working

This post is only relevant to users sending emails from older releases of Breeze DSLR Remote Pro, Hub, Kiosk and Webcam Photobooth.

Some long  time users recently reported that their photo booth apps stopped sending emails, and could not understand what might be wrong. This post explains two possible reasons, and what to do about them.

Transport Layer Security (TLS): A growing number of ISPs require TLS version 1.2, which is not supported in older versions of some Breeze apps

GMAIL Authentication: Google changed the requirements for authenticating Gmail emails in 2020. As a result many Gmail users found they could no longer send emails from third party apps.

What is Transport Layer Security and how might it affect me?

You may be familiar with Gmail authentication, but it’s quite likely you never heard of Transport Layer Security (TLS) before.

TLS is a protocol used to send communications securely over computer networks [Ref Wikipedia]. Many ISPs send emails using simple mail transfer protocol (SMTP), and SMTP emails use transport layer security (TLS).

Don’t worry if this sounds like gobbledegook.

What you need to understand is that a growing number of ISPs require third partys apps to use the new TLS version 1.2, instead of the older TLS 1.1 or TLS 1.0.

Older versions of Breeze photo booth apps support SMTP emails using TLS version 1.0 or TLS version 1.1.

These releases can no longer use ISPs who require TLS to send emails.

Which Breeze programs support TLS 1.2?

The following Breeze programs and later versions already support TLS 1.2. These releases will not be affected if your ISP decides to require TLS 1.2.

DSLR Remote Pro v3.9
Breeze Kiosk v1.4.4
Webcam Photobooth v2.6
Breeze Hub – all versions

Older versions of DSLR Remote Pro, Kiosk and Webcam Photobooth support TLS 1.1 and 1.0. These programs won’t be able to send SMTP emails from servers requiring TLS 1.2.

Customers who do not share by email from their photo booth app are not affected, and don’t need to do anything.

What can I do if the ISP I use to send emails from Breeze apps now requires TLS 1.2?

If your ISP starts to require TLS 1.2, you can

  • either upgrade to a release supporting TLS 1.2
  • or switch to a different ISP which sends SMTP emails using TLS1.1 or TLS 1.0.

What is Gmail Authentication and how can it affect me?

Google changed the requirements for authenticating Gmail emails in 2020.  Gmail users now need to  ‘authenticate’ ie approve third party applications which send emails from their gmail accounts.

How to get Gmail email  working gain

Most Breeze users addressed this in 2020, but a few of you are still coming across this issue.

Which Breeze  apps support Gmail authentication?

The following Breeze programs and subsequent releases support Gmail authentication

DSLR Remote Pro v3.15
Breeze Kiosk v2
Webcam Photobooth 2.6
Breeze Hub v1.2.3

If you are running older versions of these apps and want to use Gmail to send emails from your booth, you need to upgrade to DSLR Remote Pro v3.15,  Kiosk v2, Webcam Photobooth 2.6,  Hub v1.2.3 or more recent releases and authenticate your Gmail account

© Breeze Systems 2022

Breeze Hub, DSLR Remote Pro, Troubleshooting

DSLR Remote Pro 3.16.1 & Hub 1.2.6.1

12 January 2022

Breeze DSLR Remote Pro 3.16.1 & Hub 1.2.6.1 were released today, fixing an issue adding attachments to emails as file attachments.

DSLR Remote Pro 3.16.1 also fixes an issue with UIDs not being updated in stills photo booth mode when the keyboard shortcut F5 is used to start the shooting sequence.

We recommend everyone using Hub 1.2.6 and DSLR Remote Pro 3.16 upgrades to these releases.

DSLR Remote Pro is also known as Breeze Booth (DSLR+ Windows)

Do I need to pay to upgrade to DSLR Remote Pro 3.16.1?

Upgrade to DSLR Remote Pro 3.16.1

Download DSLR Remote Pro    Buy DSLR Remote Pro

Is there a charge for upgrading to Hub 1.2.6.1?

Hub is free to all Breeze customers. There is no charge to upgrade to Hub 1.2.6.1

Download Hub 1.2.6.1 with Breeze Booth companion Apps here

© Breeze Systems 2022

Breeze Booth, DSLR Remote Pro, Flipbook Photobooth, Multi-Camera, Troubleshooting, Tutorial

Solving camera connection problems

The first Breeze tutorial of 2021 has been written to help fix that most irritating issue – when the camera won’t connect to the app. Finding the cause can be difficult and frustrating.  Solving camera connection problems is here to help.

While this tutorial focuses on  Booth (Windows + DSLR)  aka DSLR Remote Pro, Breeze Multi-Camera and Flipbook users, most of the content also applies to other camera control apps.

Find Solving camera connection problems on the main Breeze website here

With very best wishes for 2021,

Sue & Chris

 

 

© Breeze Systems January 2021

Breeze Booth, DSLR Remote Pro, Troubleshooting

Gmail Authentication – sending gmail emails from Breeze

Google changed the requirements for authenticating Gmail emails this year. As a result many Gmail users found they could no longer send emails from third party apps.

*Update July 2022: The following Breeze programs and subsequent releases support Gmail authentication

DSLR Remote Pro v3.15
Breeze Kiosk v2
Webcam Photobooth 2.6
Breeze Hub v1.2.3

How does this affect emails from Breeze?

Gmail users now need to  ‘authenticate’ ie approve third party applications which send emails from their gmail accounts.

If you do not use gmail to send emails from Breeze, this post does not affect you.

The latest release of DSLR Remote Pro (v3.15) adds support for Gmail’s new authentication requirements. 

You will need to authenticate Gmail emails for Breeze on every PC sending gmail emails from DSLR Remote Pro. The remainder of this post explains how to do this.

How to get your Gmail emails working again:

DSLR Remote Pro 3.15  users should go to the Email Server Settings screen, and

(1) Set Host to gmail.

Accessing the Email Server settings screen to authenticate Gmail (Breeze DSLR Remote Pro 3.15)

You may need to select OK, then return to Email Server Settings window before you see the  Gmail authenticate… button.

Select Gmail authenticate… to go through Google’s online authentication process.

When you press Gmail authenticate..  for the first time, a web page is displayed where you complete the authentication process. When you finish, Google sends you an email confirming what you have done :

If you have more than one gmail account, you may be asked to select the one you use to send emails from Breeze.

Google authentication process 1 of 5

Give the program permission to send emails on your behalf:

Google authentication process 2 of 5

Confirm the level of access you are giving to the program. Breeze apps just need consent to send emails.

Google authentication process 3 of 5

Google will confirm that the app can send emails, and you can close the browser window.

Google authentication process 4 of 5

Google also send an email confirming that you have allowed Breeze Booth to send emails:

Content of email confirming successful authentication Google authentication process 5 of 5

Before you leave the DSLR Remote Pro Email Server Settings screen, send yourself a test email (2):

(2) Sending a test email from DSLR Remote Pro 3.15. (3) , and (3) confirmation that the email has been sent

(3) DSLR Remote Pro displays a message confirming that you have been sent a test email

Please Note: if you are using a free Gmail account, the Email address used at (4) will be ignored by Google and the email will be sent using your ***@gmail.com email address:

Test email sent by DSLR Remote Pro 3.15

What about other Breeze programs?

We will be adding Gmail authentication support to our other Windows apps in the next release of each program.

For the time being we suggest using an alternative email service to send emails from Breeze

© Breeze Systems 2020

Quick Tips, Troubleshooting

Why won’t it work?#*! I’m sure the filename is right …

You will often need to add or edit the files in your PhotoboothImages folder when you customize the screens in your booth or mirror. Most of you know that you must name the files you add correctly so that DSLR Remote Pro and other Breeze programs can find them.
If you are sure the filename is right but the program doesn’t seem to see it, check the filename extension.

It is very easy to name a file 1.jpg.jpg by mistake, and Windows makes this hard to spot, because Windows File explorer doesn’t show the extension (.jpg or .avi etc) unless you tell it to.

In this post I will show you how to spot errors more easily:

Always display file name extensions

The first example shows an Icons view of the images for a basic booth set up with the Wizard. I find this visual overview very helpful. If you look at the filenames (highlighted in red) you will see that the .jpg file name extensions are missing:

Typical icon view of PhotoboothImages folder. Windows has hidden the file extensions

The View tab shows you that the File name extensions box is not checked:

Checking this box will reveal the .jpg extensions:

When File name extensions is checked, the .jpg etc extensions are shown

Fascinating – but why does this matter?

If you accidentally name the a file 1.jpg.jpg instead of just 1.jpg it will be very clear when you look at this window:

Here the first image has accidentally been named 1.jpg.jpg

If you cannot see these file extensions this is much easier to miss:

1.jpg.jpg is labelled 1.jpg – very easy to miss!

If you look at the Details view of the same folder this is what you will see:

Again 1.jpg.jpg is labelled 1.jpg
When you force Windows to show the file extension my mistake jumps out

Thank you for taking the time to read this. Do share the post with others who may find it useful.

© Breeze Systems 2019

Breeze Booth, Breeze Booth Event Editor, Breeze Booth for iPad, Getting started, Troubleshooting

Syncing events with Dropbox – Breeze Booth for iPad

How to use Dropbox to transfer new and updated events from the Event Editor 1.2 (on a Windows PC) to your iPads. This post includes a trouble shooting section.

June 2020: This post has been replaced by a website tutorial here

June 2019: Post updated to clarify that events can be saved straight to Dropbox

May 2019: Some images and text in this post have been updated to reflect the latest releases of the Breeze Booth App and Event Editor 1.2

Introduction

When you download Breeze Booth from the App Store, you are prompted to sync (ie download) sample events from Breeze servers at https://bb4ipad/com/sync 

When you create your own events you also need to transfer them to your devices. The simplest way to do this is to use Dropbox. This post explains how to set up Dropbox on each iPad (or iPhone) and download events using Dropbox.

Note: Breeze Booth now supports both iPads and iPhones running iOS12. References to iPads in this post also refer to iPhones.

Setting up Dropbox on your iPad

  • Install the official Dropbox app on your iPad (this can be downloaded from the Apple App Store).
  • Select Sign in to Dropbox in Breeze Booth for iPad’s app settings and authorize the app. This will create a “Breeze Booth for iPad” folder in your Dropbox “Apps” folder.

Copy the events on your PC to your Dropbox folder

Once you have set up Dropbox for Breeze Booth you need to copy your folder of events into the correct Dropbox folder to transfer them to the iPad.

Copy the events folder from C:\Users\yourname\Documents\Breeze Booth for iPad

Copying the whole events folder

to C:\Users\yourname\Dropbox\Apps\Breeze Booth for iPad

Dropbox folder structure for events

Note: When you sync the events using Dropbox on your iPad, the program will look for this folder. You must name it correctly, or the App will not find your events.

Note to advanced users: You can use tokens including {eventName} in your Dropbox folder naming. This post does not cover this.

Saving events straight to Dropbox

Once the initial set of events have been copied to Dropbox, you can either save new and updated events directly into Dropbox, or continue using an intermediate folder and manually copy them. Saving events straight to Dropbox is simpler and faster.

 To direct the Event Editor to load and save events in Dropbox, select File then Open, navigate to C:\Users\…\Dropbox\Apps\Breeze Booth for iPad\events  and open events.xml

To point the Event Editor to your Dropbox events folder, click on File then Open, navigate to C:\Users\…\Dropbox\Apps\Breeze Booth for iPad\events  and open events.xml

When you return to the main Event Editor screen note that the folder name at the top has changed:

 

Event Editor 1.2 main screen with folder highlighted

You will be prompted to save your changes before closing the Event Editor

Breeze Booth EventEditor prompts you to save any changes before closing the program

Tell Breeze Booth for iPad to sync events using Dropbox

As there are several ways to sync events, you need to tell your iPad which to choose. In Breeze Booth for iPad go to Settings and select the Sync via Dropbox.

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Import the latest version of your events into Breeze Booth for iPad from Dropbox

You can choose whether to update (‘sync’) all your events at the same time, or update a single event. Updating all events is the best way to check everything on the iPad is up to date, but may be slower than updating a single event (especially if you have a poor Internet connection).

You can also update the event list before updating individual events.

Get an updated list of events

Update list of events button (Breeze Booth Events screen)

Get the latest version of all your events

Update all events button (Breeze Booth Events screen)

Get the latest version of a single event

Once the event(s) have been updated, you are ready to run them

Concerned about guests getting access to your Dropbox files from the iPad?

Advanced users: Signing into the Dropbox App on an iPad and signing Breeze Booth for iPad into your Dropbox account are not the same. Once your events are set up correctly, you can secure your Dropbox account by:

either signing out from the Dropbox App and keeping Breeze Booth for iPad signed into Dropbox

or Deleting the Dropbox App from the iPad

Only delete the Dropbox App from the iPad when Breeze Booth for iPad is signed in to DropBox. If you sign Breeze Booth for iPad out from Dropbox, you  will need to reinstall the official Dropbox app before signing back in again.

You can also set an exit password to keep guests from accessing the Breeze Booth for iPad settings page

 Using an exit password to keep sticky fingered guests from  the Breeze Booth for iPad settings page

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Keep life simple when syncing with Dropbox

  • Do name your folders correctly
  • Do not uninstall Breeze Booth for iPad from your iPads
  • Do not delete the Breeze Booth for iPad folder in Dropbox

Stuck? Getting out of trouble

 

iPad App can’t find my new/updated events

Path not found errors occur when the App cannot find the event files. Causes:

  • Dropbox has not finished syncing the files to the iPad
  • Dropbox folders or files are not named correctly
Path not found: Event cannot be synced because of a folder or file naming error

Motr

Error: not logged into Dropbox occurs if Breeze Booth for iPad is not signed into Dropbox

Unable to sync event because not logged into Dropbox

Check the iPad settings screen:

More places to find help

Breeze Booth for iPad has detailed help files online

If you can’t find an answer in the help files, feel free to email support@breezesys.com or post in the Breeze User group on Facebook

Summary

This post explained how to transfer new and updated events from a PC to Breeze Booth for iPad using Dropbox. You will need a Dropbox account and an Internet connection for this to work.

 

 

© Breeze Systems 2019

Breeze Booth, DSLR Remote Pro, Troubleshooting

Where are the images from my event?

“Where are the images from my event? I am sure I saved them and have looked everywhere on the computer …..”

DSLR Remote Pro holds the key

Start DSLR Remote Pro, click on File then Preferences

Shows how to display existing preferences in Breee DSLR Remote Pro 3.11.3
Select File then Prefernces to show the DSLR Remote Pro prefernces screen (DSLR Remote Pro 3.11.3

This brings up the Preferences window, which tells you which folder images are saved in:

Breeze DSLR Remote Pro Prefernces screen (v.3.11.1)
The DSLR Remote Pro Preferences screen shows the folder where images are stored, and displays an  example image name

In this example the original photos are stored in a folder called C:\Users\sue\Documents\PhotoBoothImages\2018-09-06

Shows part of PhotoBooth Images folder with dated subfolders of images
PhotoBoothImages folder showing sub folder 2018-09-06 containing images taken on 6th September, 2018

Where are copies of prints, slideshow GIFs, green screen and other processed photos stored?

Usually you will find these in a sub folder of the main image folder, eg C:\Users\sue\Documents\PhotoBoothImages\2018-08-27\prints

DSLR Remote Pro gives you a huge amount of control over what  and where you save images. Advanced users often use tokens as part of their file naming.

Use the Output Settings window to check where to find still images and slideshow GIFs.

Output Settings

Click on Advanced Settings, then the  Output Options Settings… button  to reach this window:

Breeze DSLR Remote Pro 3.11.3 Output Settings screen
DSLR Remote Pro Output Settings screen (Breeze DSLR Remote Pro 3.11.3)

(1) Copies of each print are saved in a subfolder called Prints if Output is set to Save and print JPEG copy or JPEG copy only

(2) Copies of processed photos are saved in a subfolder called Processed. This includes images which have been rotated, cropped, digitally zoomed, green screened, converted to B&W, toned, had Instagram style filter applied or are post processed using Photoshop.

(3) If you select deletion of images which guests choose not to print, DSLR Remote Pro does delete them!

(4) Slideshow GIFs are either (a) stored in a sub folder called GIF or  (b) in the prints sub folder

Shows folder and subfolders for animated GIFs from event
(4a) Folder showing images taken on 2018-08-27. Original images (IMG_0001.JPG etc) are in the main folder, slideshow GIFs  in sub folder GIF, MP4 copies of the GIFs in sub folder MP4, print layouts in sub folder prints

Showing falternative file structure for slideshow GIF images from event
(4b) Here the slideshow GIFs are stored in the prints sub folder with the JPG print layouts (DLSR Remote Pro 3.11.3

How to create slideshow GIFs from photo strips

(5) Extra folder with copy of prints. Choose your own folder. If you leave this blank DSLR Remote Pro will create a subfolder called Copy

For more details see Output Settings and Animated GIFs in the program help files

Where are boomerang GIFs stored?

Boomerang GIFs are created from video, and are usually stored in either in (a) sub folder GIF or (b)  sub folder prints

(a) Folder showing images taken on 2018-08-27. Boomerang GIFs in sub folder GIF, MP4 copies of the GIFs in sub folder MP4. (DSLR Remote Pro 3.11.3)

(b) Here boomerang GIFs are stored in the prints sub folder (DLSR Remote Pro 3.11.3)

Look in the Animated GIF Settings (Video Booth Mode) window to check where to find your boomerang GIFs. Click on File, then Video Booth Settings, then select the Animated GIF settings button to access this window:-

The Animated GIF Animated GIF Settings (Video Booth Mode) window shows where boomerang GIFs are stored. Select File, then Video Booth Settings, then Animated GIF settings to reach this window (DSLR Remote Pro 3.11.3)

(6) Check to save PNG copies of live view image frames used to construct GIFS will be stored in sub-folder GIF_frames,

(7) Check to save boomerang GIFs in the prints sub folder

(8) Checked to create MP4 copies of boomerang GIFs

(9) MP4 copies of GIFs can be stored in sub folder MP4, subfolder prints or the same folder as the GIFs

For more detail see the  video booth section of the help files

Automating folder names for different events & using survey responses to group images into different folders

Learn how to use Breeze tokens to give meaningful names to folders and separate images into different folders during an event

Finally

I hope you have found those lost images by now. If not, do email me at support@breezesys.com !

Sue

© Breeze Systems 2018

Breeze Booth, DSLR Remote Pro, Quick Tips, Troubleshooting, Webcam Photobooth

Aargh! My booth has forgotten it’s settings

It’s great to hear that many more of you are using profiles. One common problem we come across runs something like this

I have been using profiles to do [… wonderful things I could never offer before]. Today I am running a different event, but whenever I start the program/each group of guests finish their session it goes back to the old settings. What is wrong?

When you use profiles you may have checked the boxes to load default profiles at start up/ after each session / when the program starts. You need to uncheck these boxes when you no longer want to use these proflies.

When you don’t want to use profiles for an event follow these steps:

DSLR Remote Pro

1. Start DSLR Remote Pro and select Advanced Settings

2.Go to the Profiles setting screen

3.Default loaded at startup and after each shooting sequence should be set to None

4. Load default profile when launching DSLR Remote Pro should be unchecked.

5&6.Remember to save your changes in both the Profiles screen and Advanced Settings

Webcam Photobooth

Click on File then Profiles settings to access the Profiles screen (Breeze Webcam Photobooth 2.4)

1.Start Webcam Photobooth and select Profile Settings…

Controlling whether profiles are loaded automatically in Breeze Webcam Photobooth 2.4

2.Set Default profile loaded at startup and after each shooting sequence to None

3.Click on OK to save your changes

Learn more about profiles

Getting started with profiles blog post

Using profiles with tokens

More on using profiles in DSLR Remote Pro

More on using profiles in Webcam Photobooth

 

DSLR Remote Pro, Troubleshooting

Auto focus blues & how to cure them

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Canon’s DSLR cameras can be set to auto focus (AF)  or manual focus (MF). The auto focus setting is very convenient for photo booth operators, but when the camera cannot find anything to focus on it will not take a photo.

This post has been written for DLSR Remote Pro 3.7.3

What can go wrong using auto focus?

You may notice a long pause before the camera takes  a photo. The focus motor whirrs and the camera lens moves as the camera tries to focus. Two different error messages may be displayed: ‘Unable to release shutter’ or ‘Unable to focus’.

Unable to release shutter

When setting up the booth the operator presses Release(F8)  or Preview (F9) to check camera operation. No photo is taken and this error message is displayed:

Error message for DSLR Remote Pro 3.7.3 displayed: Unable to release shutter. This may be because the AF was unable to lock
DSLR Remote Pro 3.7.3 ‘Unable to release shutter’ error message

Unable to focus

After the countdown there is a long pause before the camera takes  the first photo. The focus motor whirrs and the camera lens moves as the camera tries to focus. Eventually this message* is displayed:

DSLR Remote Pro 3.7.3 error message 'Unable to focus! If you are standing close to the camera please try moving back a bit. The booth will retake the photo in ... seconds...
DSLR Remote Pro 3.7.3 ‘Unable to focus!’ error message *

*Hint (localization) You can translate this message into your local language using the PhotoboothAfErrorMsg message in the configuration files

Why does this happen?

Usually the camera cannot focus because

  • there is not enough light
  • the booth is empty and has a plain background
  • guests are too close to the camera
  • the lens cap has not been removed

Autofocus works best with good lighting and guests positioned at the right distance from the camera. It may be improved by changing from a plain background. The most reliable solution is to switch the camera to manual focus.

How to make sure the camera will fire: Set the camera to manual focus

Exception : cameras with dual pixel AF. If your camera has dual pixel AF please see the Camera Settings section of the program help files. (At present the Canon EOS DSLR cameras with dual pixel AF are the Canon EOS 800D/Rebel T7i, 200D/Rebel SL2, 70D,  77D, 80D, 7D Mark II, 5D Mark IV and 6D Mark II*.)

*Support for the EOS 6D Mark II will be added to the next release of DSLR Remote Pro.

Simplest way to set the camera to manual focus

  1. Set the AF/MF switch on the camera lens to the MF (manual focus) position.
  2. Each time you set up the booth turn the focus ring on the camera lens until you see a sharp image on the PC live view display.

Photo of Canon REBEL T5 camera how how to switch between auto and manual focus
Canon REBEL T5 (1200D) showing AF/MF switch
Photo by Kārlis Dambrāns (edited to highlight AF MF switch)

Photo sourced from Flickr

Use the camera controls to set manual focus

Use the screen on the back of the camera to set the custom function “C.Fn IV: Operations/Others – Shutter/AE lock button” to “1:AE lock/AF” (refer to your camera manual if necessary).

Canon 200D camera display showing Customer Function IV
Customer function IV screen on Canon EOS 200D camera

This setting has the advantage that focus can still be adjusted remotely from the PC but auto focus won’t be used when taking a photo. The lens can be focused in fullscreen photobooth mode by typing Ctrl+A.

For more precise control of focus exit photobooth mode and type Ctrl+L to display the live view window. Then use the <<<, <<, <, >, >>, >> buttons or the mouse wheel to manually adjust the focus.

If you found this post helpful please share it with others.

Try out DSLR Remote Pro                         Breeze Systems website

Copyright Breeze Systems 2017