Tag Archives: email

Breeze Booth, Troubleshooting

Email stopped working

This post is only relevant to users sending emails from older releases of Breeze DSLR Remote Pro, Hub, Kiosk and Webcam Photobooth.

Some long  time users recently reported that their photo booth apps stopped sending emails, and could not understand what might be wrong. This post explains two possible reasons, and what to do about them.

Transport Layer Security (TLS): A growing number of ISPs require TLS version 1.2, which is not supported in older versions of some Breeze apps

GMAIL Authentication: Google changed the requirements for authenticating Gmail emails in 2020. As a result many Gmail users found they could no longer send emails from third party apps.

What is Transport Layer Security and how might it affect me?

You may be familiar with Gmail authentication, but it’s quite likely you never heard of Transport Layer Security (TLS) before.

TLS is a protocol used to send communications securely over computer networks [Ref Wikipedia]. Many ISPs send emails using simple mail transfer protocol (SMTP), and SMTP emails use transport layer security (TLS).

Don’t worry if this sounds like gobbledegook.

What you need to understand is that a growing number of ISPs require third partys apps to use the new TLS version 1.2, instead of the older TLS 1.1 or TLS 1.0.

Older versions of Breeze photo booth apps support SMTP emails using TLS version 1.0 or TLS version 1.1.

These releases can no longer use ISPs who require TLS to send emails.

Which Breeze programs support TLS 1.2?

The following Breeze programs and later versions already support TLS 1.2. These releases will not be affected if your ISP decides to require TLS 1.2.

DSLR Remote Pro v3.9
Breeze Kiosk v1.4.4
Webcam Photobooth v2.6
Breeze Hub – all versions

Older versions of DSLR Remote Pro, Kiosk and Webcam Photobooth support TLS 1.1 and 1.0. These programs won’t be able to send SMTP emails from servers requiring TLS 1.2.

Customers who do not share by email from their photo booth app are not affected, and don’t need to do anything.

What can I do if the ISP I use to send emails from Breeze apps now requires TLS 1.2?

If your ISP starts to require TLS 1.2, you can

  • either upgrade to a release supporting TLS 1.2
  • or switch to a different ISP which sends SMTP emails using TLS1.1 or TLS 1.0.

What is Gmail Authentication and how can it affect me?

Google changed the requirements for authenticating Gmail emails in 2020.  Gmail users now need to  ‘authenticate’ ie approve third party applications which send emails from their gmail accounts.

How to get Gmail email  working gain

Most Breeze users addressed this in 2020, but a few of you are still coming across this issue.

Which Breeze  apps support Gmail authentication?

The following Breeze programs and subsequent releases support Gmail authentication

DSLR Remote Pro v3.15
Breeze Kiosk v2
Webcam Photobooth 2.6
Breeze Hub v1.2.3

If you are running older versions of these apps and want to use Gmail to send emails from your booth, you need to upgrade to DSLR Remote Pro v3.15,  Kiosk v2, Webcam Photobooth 2.6,  Hub v1.2.3 or more recent releases and authenticate your Gmail account

© Breeze Systems 2022

Breeze Booth, Webcam Photobooth

Webcam 2.6 adds touch free operation

Breeze Booth (Webcam+Windows) 2.6 aka Webcam Photobooth was released today.

This release adds QR code based touch free operation and sharing, and support for the latest email security protocols

What do I get from Webcam 2.6?

  • Better guest experience
  • Hands free operation
  • Faster, touch free sharing
  • Less waiting in line
  • Contactless data collection
  • Pre registration and data collection support
  • Support for Gmail authentication
  • Support for Transport Layer Security (TLS) 1.2

Touch free booth control

Offer your clients totally hands free operation and a better guest experience with contactless data collection, touchless start, and fast hygenic  sharing.

Fast touch free emails and texts

Guests type their email address or cell phone number once into their smart phone,  generating  a unique QR code they use to power the booth and send emails and texts. Fast, simple, hygenic.  Genuine contactless booth operation.

Touch free links to your online gallery

Turning the QR code concept on it’s head, you can also display a QR code on your sharing screen for guests to scan with their smart phone. Use this to direct guests to your online gallery for immediate social sharing.

 

What is Gmail Authentication and how can it affect me?

Google changed the requirements for authenticating Gmail emails in 2020.  Gmail users now need to  ‘authenticate’ ie approve third party applications which send emails from their gmail accounts.

Adding support for Gmail Authentication to Webcam Photobooth means you can use Gmail to share photos from the booth. More

What is Transport Layer Security and how might it affect me?

You may be familiar with Gmail authentication, but it’s quite likely you never heard of Transport Layer Security (TLS) before.

Transport Layer Security (TLS) is a protocol used to send communications securely over computer networks. Many ISPs send emails using simple mail transfer protocol (SMTP), and SMTP emails use transport layer security (TLS).

A growing number of ISPs require TLS version 1.2, so we have added support for this to Webcam  2.6

By adding support for TLS 1.2 to Webcam 2.6, emails from the booth still work as and when your ISP decides it’s a requirement.

Note TLS 1.2 is also supported in DSLR Remote Pro, Kiosk and Hub. More

Try Webcam Photobooth 2.6 for yourself

Webcam Photobooth 2.6 is a free upgrade for all registered users who purchased Webcam Photobooth after 1st July 2021. Customers with older licenses need to buy an upgrade license to use this release.

Download Webcam Photobooth      Buy Webcam Photobooth

Thank you for taking the time to read this. Do share the post with others who may find it useful.

© Breeze Systems July 2022

Breeze Booth, DSLR Remote Pro, Tutorial

Emails from DSLR Remote Pro 3.16.1

DSLR Remote Pro 3.16 included a major update to sharing from the app, including

  • No more waiting for images to upload before the next session starts –  DSLR Remote Pro 3.16 sends emails & texts in the background
  • Share high quality MP4 copies of GIFs as standard
  • Full control over email attachments
  • Report event sharing stats to your clients
  • New Scan at startup option to spot and share any unsent texts and emails

The email tutorials have been rewritten to reflect these enhancements.

Three tutorials explain  how to email photo, GIF and video images from a touchscreen photo booth running DSLR Remote Pro.

Sending Emails 1 runs through the basics

  • Running the setup wizard to create a full set of screens and working booth
  • Setting up email server settings
  • Sharing GIFs, prints and MP4s
  • Image quality vs sharing speed
  • Checking for unsent emails

 Sending Emails 2  focuses on efficient sharing at large and busy events, collecting email addresses and sharing statistics

  • Efficient sharing at large and busy events
  • Running a separate sharing station
  • Touch free sharing
  • Logging email addresses
  • Sharing statistics

Sending Emails 3 introduces branding and personalizing emails, and choosing email attachments

  • Branding and personalizing emails sent from the booth
  • Selecting email attachments

Thank you for taking the time reading this post. Feedback on these and other tutorials is always welcome.

© Breeze Systems 2022

Breeze Booth Event Editor, Breeze Booth for iPad, Breeze Hub, News, Tutorial

Breeze Booth for iPad Free Email Service

Breeze Booth for iPad 2.0 includes a free email service

Updated April 2022

New Breeze email service

Send up to 1000 emails/month/subscription using the new Breeze email service*. There’s no setup required – use this service as soon as you load your first event.

What you get

  • Your own Reply to address
  • Emails sent in the background
  • Email log
  • Sharing statistics
  • Complete control over email content
  • Include photos and GIFs in the email body
  • Attach MP4s, photos and GIFs to emails
  • Privacy as standard – guests cannot see each others email addressess

Prefer to use your own email host?

There’s no extra charge to use your own email host. Just toggle a switch on the Breeze Booth for iPad settings screen and add your email account details.

What you get – everything included in the free email service, plus

  • Unlimited emails from your own email address
  • Your own From Name & email address
  • Total  control over storage of personal data**

Breeze Booth for iPad no longer supports Gmail.

Switching between email hosts

To switch between the Breeze  email service and your own provider just toggle a switch on the Breeze Booth for iPad settings screen.

What about iOS mail?

The new Breeze email service is a much better solution for photo booth use than iOS mail and works without any set up. iOS mail has been removed from Breeze Booth for iPad 2.0.

What about Breeze Hub?

Most users are now best sending emails directly from Breeze Booth for iPad. You can still send emails from Hub if you wish.

Keep syncing email and text data to Hub to log of email addresses and cell phone numbers used by guests, and generate sharing statistics.

*Is there any limit to the number of emails I can send?

Breeze don’t limit the number of emails sent using your own email service. The Breeze email service includes up to 1000 emails/month/subscription, which is plenty for most customers. If you expect to send more emails than this, just switch to your own email provider.

**GDPR, Personal data and the Breeze email service

Breeze aren’t in business to track your customers, so the Breeze email service does not include any tracking cookies in emails sent from the App.

Our email service provider retains the To address, Subject and body of emails for a limited period.  They do not store attachments ie guesy photos and GIFs- whether sent as attachments or in the boady of emails.  Breeze Systems are allowed access to this data, but would only view this information when it is necessary to provide operational support.

If you need total control over access to and storage of personal data we recommend using your own email host. Full Privacy Policy

Breeze hold no information about emails sent from Breeze Booth for iPad using your own email host.

© Breeze Systems 2022

Breeze Kiosk, News

Kiosk 2.0: Contactless sharing and clipboard

What’s new in Kiosk 2.0?

We have added a bunch of great new features in the latest release of Kiosk. Guests can collect and share several images using the new clipboard. You are loving Touch free operation in DSLR Remote Pro and Booth (iPad + iPhone), so we have added touch free sharing to Kiosk.

There’s more –  Kiosk 2.0 introduces a QR code based filter you can use so guests see only their own images.

Kiosk 2.0 also adds a new startup screen displayed while Kiosk loads the first images, an improved algorithm for caching thumbnails, support for Gmail’s new authentication requirements, and a few fixes.

Select and share several images

Guests can select several photos, GIFs or videos and share them in a single email with the new Kiosk clipboard

You can choose the look and position of the clipboard, and set a limit to the number of images guests can share.

Kiosk display with clipboard below main image (Breeze Kiosk 2.0)

Scan to share

When you run a contactless booth with Breeze DSLR Remote Pro or Breeze Booth (iPad + iPhone), guests can use Kiosk to share photos, GIFs and videos  by scanning  the QR code used to control the photo booth.

Emailing photo by scanning the QR code used to power a contactless booth (Breeze Kiosk 2.0)

Guests can also scan to share  all the clipboard images in a single email:

Scanning a QR code to share the clipboard images in a single email (Breeze Kiosk 2.0)

Guests see just their own images

At large events and those where GDPR or privacy is a concern, guests scan their unique QR code and display just their own images at the kiosk. Learn more about automatic image filtering.

Image filtering using  a unique identifier ssuch as email address (Breeze Kiosk 2.0)

Note:  When filtering images include email address* or another unique identifer in both QR code and DSLR Remote Pro or Booth (iPad + iPhone) image filenames.

New startup screen

startup.jpg is a new screen displayed while images are being loaded into Kiosk each time it starts.

Usually only the operator sees this screen. To replace it with your own version  add  a jpg called startup.jpg to the Kiosk screen images folder. Like other screens startup.jpg should be the same size  in pixels as the screen on the device.

Gmail authentication

Google changed the requirements for authenticating Gmail emails this year.

To send Gmail emails from a PC running Kiosk you will need to ‘authenticate’ ie approve third party applications which send emails from their gmail accounts. Go to the Kiosk 2.0 Email Server Settings screen and enter gmail in the Host field. You can find step by step instructions for DSLR Remote Pro here. Authentication for Kiosk works in the same way.

Try Kiosk 2.0 for yourself

Breeze Kiosk 2.0 is a free upgrade for all registered users who purchased Kiosk after 5th June 2019. Customers with older licenses need to buy an upgrade license to use this release.

Download Kiosk      Buy Kiosk

* Filtering by email address may fail if the address contains unusual characters such as /\ : * ? ” <  or >

Thank you for taking the time to read this. Do share the post with others who may find it useful.

© Breeze Systems 2020

 

Breeze Booth, DSLR Remote Pro, Tutorial

New tutorial – How to run a contactless booth

Many of you want to run a touch free booth as business restarts in your area. This new tutorial will help you get started.

How to run DSLR Remote Pro as a contactless booth

NB We are also releasing a maintenance upgrade (DSLR Remote Pro 3.15.1) today. This release fixes a an issue sharing GIFs in contact free mode.

© Breeze Systems Ltd

Breeze Booth, DSLR Remote Pro, Troubleshooting

Gmail Authentication – sending gmail emails from Breeze

Google changed the requirements for authenticating Gmail emails this year. As a result many Gmail users found they could no longer send emails from third party apps.

*Update July 2022: The following Breeze programs and subsequent releases support Gmail authentication

DSLR Remote Pro v3.15
Breeze Kiosk v2
Webcam Photobooth 2.6
Breeze Hub v1.2.3

How does this affect emails from Breeze?

Gmail users now need to  ‘authenticate’ ie approve third party applications which send emails from their gmail accounts.

If you do not use gmail to send emails from Breeze, this post does not affect you.

The latest release of DSLR Remote Pro (v3.15) adds support for Gmail’s new authentication requirements. 

You will need to authenticate Gmail emails for Breeze on every PC sending gmail emails from DSLR Remote Pro. The remainder of this post explains how to do this.

How to get your Gmail emails working again:

DSLR Remote Pro 3.15  users should go to the Email Server Settings screen, and

(1) Set Host to gmail.

Accessing the Email Server settings screen to authenticate Gmail (Breeze DSLR Remote Pro 3.15)

You may need to select OK, then return to Email Server Settings window before you see the  Gmail authenticate… button.

Select Gmail authenticate… to go through Google’s online authentication process.

When you press Gmail authenticate..  for the first time, a web page is displayed where you complete the authentication process. When you finish, Google sends you an email confirming what you have done :

If you have more than one gmail account, you may be asked to select the one you use to send emails from Breeze.

Google authentication process 1 of 5

Give the program permission to send emails on your behalf:

Google authentication process 2 of 5

Confirm the level of access you are giving to the program. Breeze apps just need consent to send emails.

Google authentication process 3 of 5

Google will confirm that the app can send emails, and you can close the browser window.

Google authentication process 4 of 5

Google also send an email confirming that you have allowed Breeze Booth to send emails:

Content of email confirming successful authentication Google authentication process 5 of 5

Before you leave the DSLR Remote Pro Email Server Settings screen, send yourself a test email (2):

(2) Sending a test email from DSLR Remote Pro 3.15. (3) , and (3) confirmation that the email has been sent

(3) DSLR Remote Pro displays a message confirming that you have been sent a test email

Please Note: if you are using a free Gmail account, the Email address used at (4) will be ignored by Google and the email will be sent using your ***@gmail.com email address:

Test email sent by DSLR Remote Pro 3.15

What about other Breeze programs?

We will be adding Gmail authentication support to our other Windows apps in the next release of each program.

For the time being we suggest using an alternative email service to send emails from Breeze

© Breeze Systems 2020